- Products that include live plants – The plant components are not refundable unless the plant was damaged or defective the day of arrival. You must inform the Web Shop that your plant was dead or defective within 7 days of the shipping date. The plant component of an item is calculated at 15-25% of the total item price.
- Broken items – If we replace or refund an item that includes a plant because the container was broken, the broken component only shall be refunded or exchanged (75%-85% of product price), not the plant. Claims must be accompanied by an emailed photo of the damage.
- Shipping fees – Original and return shipping charges are non-refundable.
- 15 Days – Beyond 15 days of shipping date items are not subject for refund or exchange.
Web Store Returns Policy Questions? Please contact us– we’re happy to help. If you are not satisfied with your purchase, return your merchandise within 15 days of the shipping date on your packing slip for a refund. NOTE: